CART

Returns and claims are handled directly with the creator through our chat function, which you’ll get access to after placing your order (via SMS and email).

There, you can easily start a return or claim request that both the creator and Cay Collective can follow. You have a 14-day return policy from the day you receive your order.

Once the creator has approved your return, you’ll receive the return address and further instructions. After the item has been received and reviewed, your refund will be processed.

If you wish to make a claim, you’ll need to describe the issue and provide images of the item directly in the chat.

If you and the creator are unable to reach an agreement, Cay Collective can step in and review the case to help find a resolution.

Customs duties and import fees may apply for orders shipped across borders. These charges are handled by the carrier and are the responsibility of the customer. Information about where the product is shipped from can be found on the product page. Please note that if a product is shipped from outside the EU, EU customers may be required to pay customs duties and taxes upon delivery or pickup.

The flag next to the creator’s name shows which country your order ships from.

The creator is responsible for shipping out the product, and therefore delivery times may vary. However, it typically takes 4–7 business days. Posters and frames usually arrive faster, within 3-5 business days. Your order is delivered to your nearest pickup point.

Made-to-order or customized items may take longer. Exact delivery times are always stated in the product description. If not, feel free to contact us at hello@caycollective.com and we can help you figure it out.