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Cay Collective is a marketplace where you buy art and design directly from creators. This means each creator is responsible for their own products, production, and shipping. Many items are handmade or made-to-order, making each purchase more unique compared to traditional e-commerce.
Yes, it is safe to shop from creators on Cay Collective. All creators are verified before they start selling. You also have a 14-day return policy and can easily communicate directly with the creator via our chat function if you have questions about your order.
All creators on Cay Collective are carefully reviewed before joining the platform. We place strong emphasis on quality, materials, and how each product is presented, to ensure a consistently high standard across everything we offer. Everything is made by humans, not AI. Since you buy directly from the creator, they are fully responsible for production and quality.
All our products are unique and created as original works, nothing is mass-produced. The exception is our posters, which are produced in editions but always created by real artists. No content is AI-generated.
Some posters and prints are also available as limited editions or signed copies, which is always specified in the product description.
Yes, small variations may occur since our products are handmade, and that’s part of what makes them unique. Each item is created by people, not machines, giving it its own character.
For example, ceramics may vary slightly in shape and size, and jewelry or details may differ from piece to piece. Colors and finishes may also have natural variations. We always follow the product description, but differences in craftsmanship are something we value.
A limited edition means the product is made in a restricted quantity. Once sold out, no more will be produced, making each piece more unique and often more desirable. Some items may also be signed if stated in the description.
A fine art print is a high-quality art reproduction printed on premium paper, often using archival inks for long-lasting color and detail.
Sizes vary by product and are listed in each product description.
Common sizes include:
30x40 cm
40x50 cm
50x70 cm
70x100 cm
No, unless otherwise stated in the product description.
Delivery typically takes 4-7 business days, and your order is delivered to your nearest pickup point. Posters and frames usually arrive faster, within 3-5 business days.
Made-to-order or customized items may take longer. Exact delivery times are always stated in the product description. If not, feel free to contact us at hello@caycollective.com and we can help you figure it out.
Delivery usually takes 7-10 business days, sent to your nearest pickup point. Posters and frames typically arrive within 4-7 business days.
Made-to-order items may take longer. Exact timelines are listed in the product description.
If there are delays, the creator will contact you directly via the chat function. You can also reach out to them at any time.
All products are shipped directly from the creator, except posters, which are printed and shipped from our print studio in Sweden.
Orders may arrive in multiple shipments since they are sent directly from creators. You will receive tracking information for each delivery.
Posters and frames are typically delivered within 3-5 business days in Sweden and 4-7 days internationally.
Shipping is calculated at checkout based on destination, size, and weight.
Yes, once your order has shipped, you’ll receive a confirmation email with tracking details.
Yes, all payments are securely processed through Shopify with encryption to keep your information protected. We use trusted payment methods such as Visa, Klarna, and Apple Pay.
Visa, Mastercard, American Express, Apple Pay, Klarna, and Swish.
Returns and claims are handled directly with the creator through our chat function, which you’ll get access to after placing your order (via SMS and email).
There, you can easily start a return or claim request that both the creator and Cay Collective can follow. You have a 14-day return policy from the day you receive your order.
Once the creator has approved your return, you’ll receive the return address and further instructions. After the item has been received and reviewed, your refund will be processed.
If you wish to make a claim, you’ll need to describe the issue and provide images of the item directly in the chat.
If you and the creator are unable to reach an agreement, Cay Collective can step in and review the case to help find a resolution.
If the return is not due to a defect or damage, the customer is responsible for the return shipping cost.
All returns and claims are handled directly with the creator through our chat function. You have a 14-day return policy from the day you receive your order.
If you wish to make a claim, you’ll need to provide a description of the issue along with images of the item directly in the chat.
Customs duties and import fees may apply for orders shipped across borders. These charges are handled by the carrier and are the responsibility of the customer. Information about where the product is shipped from can be found on the product page. Please note that if a product is shipped from outside the EU, EU customers may be required to pay customs duties and taxes upon delivery or pickup.
Yes, we work with businesses and offer tailored pricing for larger orders. Feel free to contact us at hello@caycollective.com and we’ll assist you with a quote or invoice.
You can either complete your purchase directly through our website using one of the available payment options at checkout, or contact us to place an order via invoice. For invoice payments, we offer 30-day payment terms.
Yes, larger orders are absolutely possible. If you’re interested in purchasing in higher volumes, feel free to contact us, we offer favorable pricing for orders of more than 10 products or higher total values.
Yes, we offer attractive volume discounts. For orders of more than 10 items or higher total values, don’t hesitate to reach out and we’ll be happy to assist you.
Most of our creators accept custom orders. Feel free to contact us at hello@caycollective.com and we’ll help you find the right creator and bring your idea to life.
Yes, we have experts in art and design who help businesses create tailored proposals, including moodboards and visualizations before ordering. We can also assist with delivery and sometimes the installation if needed.
Yes, we offer curated and tailored art solutions for larger projects, supported by our team of art and design experts.
You can contact the creator directly through our chat function, which you receive access to via SMS and email after placing your order.
The frame is not included. Add a frame!
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Buy from the country of your choice. Remember that we can only ship your order to addresses located in the chosen country.
