FAQ

Orders

How do I make a return?

To initiate a return, please send an email to hello@caycollective.com with your order number and the product you wish to return. The item must be in perfect condition and returned within 14 days of delivery.

Please note: An additional shipping fee will apply for returns, separate from the original delivery cost. For details on the return shipping fee, please inquire when you contact us.

Can I return a made-to-order product?

Made-to-order products cannot be returned. You can check the product description on our website to see if an item is made to order.

My package was returned before picking it up. What should I do?

If you were unable to pick up your product, please contact hello@caycollective.com and describe your situation. Let us know if you would like to return the product or have it re-shipped.

If you choose a refund: The original delivery cost will not be refunded.
If you choose re-shipment: An additional shipping fee will apply.

Creators

How can I apply to become a creator at Cay?

You can visit the "Community" tab, where you'll find a subheading called "Apply". There, you'll be directed to a form where you can submit information and images of your creations.

Please note: We receive a large number of applications, so it may take some time before you receive a response.

How do you select creators?

We carefully select our creators to ensure the marketplace offers a wide range of high-quality products. We prioritize applications from creators with a feeling for content, marketing and social media skills.

We strongly prefer that your items are handmade, sustainable, and of high aesthetic quality.

Products

How often do you restock products?

Restocking may take longer due to the handmade nature of most items. If you find something that is sold out, we recommend reaching out to hello@caycollective.com, and we may be able to arrange a faster restock. However many products are one-of-a-kind, meaning they will only be made once.

Can I purchase customized orders, and how does the process work?

If you find a product or artist but would prefer an artwork in a different color, size, or design, feel free to contact us at hello@caycollective.com. Please include the following information in your email:

- The name of the artist
- The artwork you’d like to customize or were inspired by
- What changes or design you’d like to request

Once we’ve contacted the artist regarding your customized order, we will get back to you with a price estimate.

If you have other questions, write to us!