Policy

Return Policy

1. Returns: If you need to return or exchange an item, the seller you purchased your order from is the best person to help you. Each seller on Cay Collective manages their own orders, and makes decisions about cancellations, refunds, and returns. You can find their email on their profiles.
   
   
2. How do refunds and returns work on Cay Collective? Sellers aren’t required to accept returns, exchanges, or provide a refund unless stated in the return policy on their listing. If the seller is willing to accept this return, make sure to look at the product description before you buy. If you're a buyer located in the European Union, some sellers are subject to comply with the EU Directive on Consumer Rights.
   
   

3. The seller wasn’t able to help me: If the seller isn’t able to help you, your next step is to request help from Cay Collective by opening a case by email. You’ll receive a full refund if your order never arrives, arrives after the estimated delivery window, arrives damaged, or isn’t as described.

   Contact us via email at Hello@caycollective.com
   1. Provide your order number
   2. Describe your case 
   

4. Expectations: Please note that certain items cannot be returned due to their nature, such as special orders, personalized orders, or made-to-order items. The goods should be returned in their original condition. If an item is returned in a condition that does not meet these criteria, we may refuse to accept the return. After receiving and inspecting the returned item, we will refund the amount to your original payment method within a certain period. 
   

Privacy Policy

1. Privacy & Data Collection
   We collect personal information when you register on our site, place an order, or sign up for our newsletter. This may include your name, email address, mailing address, phone number, and payment details. We also use cookies and website plugins to track what you add to your shopping cart, including when items are left in the cart without completing a purchase.

2. How We Use Your Information
   The information we collect is used to personalize your experience, improve our website and customer service, process orders, and send updates or promotional messages. If you’ve opted in to receive SMS messages, we may use cart activity (tracked via cookies) to send reminder texts. We do not sell or share your SMS opt-in data or consent with any third parties, this information is used only for the purposes you’ve agreed to.

3.  

   Security, Third Parties & Updates
   We use security measures to protect your personal data. Occasionally, our site may link to third-party websites with their own privacy policies; we’re not responsible for their content or practices. If we make changes to this Privacy Policy, they will be posted on this page.

Terms of Use

1. General Terms: By using this website, you accept these terms and conditions. If you do not agree to these terms, you may not use this website.
   
   
2. Changes to the Terms: We reserve the right to update or change these Terms at any time without prior notice. Your continued use of the website after we post any changes to the Terms signifies your acceptance of those changes.
   
   
3. Personal Information: Your submission of personal information through the store is governed by our Privacy Policy.
   
   
4. Products and Services: We reserve the right to modify or discontinue content, products, or services available on the website at any time without prior notice.
   
   
5. Limitation of Liability: We assume no responsibility for any damages or losses arising from the use of this website or the products sold here.
   
   
6. Website Usage: You agree not to misuse the website in any way that may harm, disable, overload, or damage the website.
   
   

Shipping Policy

1. Delivery: Our creators ship orders to addresses all over Sweden. Delivery time varies depending on the destination but aims to deliver within 5-7 working days after the order is placed and paid for.
   
   
2. Shipping Costs: The shipping cost is calculated at checkout and depends on the weight of your order and delivery address.
   
   
3. Tracking: Once your order has been shipped, you will receive an email with tracking information.
   
   
4. Delayed Deliveries: If your order does not arrive within the expected timeframe, please contact us. However, please note that we are not responsible for delays caused by third parties, such as postal services and courier companies.
   
   
5. Damaged Goods: If you receive a damaged item, please contact us immediately with details and pictures of the damage.
   
   

Legal Notice

1. Ownership: This website and its content are owned and operated by Cay Collective AB, Sveavägen 45, 11134 Stockholm.
   
   
2. Copyright: All content on this website is protected by copyright law and may not be copied, distributed, or published without written consent.
   
   
3. Disclaimer: The information on this website is provided as is, and we make no warranties, expressed or implied, and disclaim all other warranties, including but not limited to implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights.
   
   
4. Changes and Updates: We reserve the right to make changes or additions to the information on this website at any time and without prior notice.

 

Company: Cay Collective AB

Email: cayshop.contact@gmail.com

Address: Sveavägen 45, 11134 Stockholm